ASUS G14 owner says warranty repair returned laptop with 16GB missing
A Netherlands-based owner says their 2023 ASUS ROG Zephyrus G14 came back from a motherboard replacement with 16GB of its original 32GB RAM missing. The owner says ASUS support has not resolved the issue after several weeks; Notebookcheck reports that theft is alleged but unsubstantiated, and the cause remains unclear.
Bottom line — The laptop’s 16GB removable module is still unaccounted for, and ASUS has not publicly commented in the supplied reports.
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Notebookcheck says the GA402XY has 16GB soldered to the motherboard and 16GB in a removable SO-DIMM slot.
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According to Notebookcheck, a motherboard replacement would require the technician to transfer the removable module.
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The owner posted a BIOS screenshot showing 16GB installed, but Notebookcheck says there is no independently verifiable pre-repair record of the original configuration.
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VideoCardz reports that the owner provided ASUS with a purchase receipt showing the original configuration.
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LavX News notes a prior Lenovo repair case involved a different situation: Geek Squad removed a module citing Lenovo’s documented memory limit and returned it to the customer.